At DreamBet, protecting the privacy and personal data of our players is our foremost responsibility. This document clearly and transparently explains how we collect, use, store, and safeguard your information — in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
DreamBet ("we", "us", "the Company", "the Platform") is an online sports betting and casino platform operating under dreambet.click, and we are fully committed to protecting the privacy of all our users and players.
This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and sets out our practices regarding the processing of personal data. By registering a DreamBet account, accessing our platform or using any of our services, you consent to the processing of your personal data as described in this Privacy Policy.
Quick Summary: DreamBet collects only the data strictly necessary to provide its services. We do not sell your data to any party for marketing purposes. You have the right to access, correct, and request deletion of your data at any time.
This Privacy Policy is to be read together with DreamBet's Terms & Conditions. In the event of any conflict, this Privacy Policy shall prevail on matters relating to privacy and data protection.
DreamBet collects personal data through various means — directly from you at registration, automatically during your use of the platform, and in some cases from legitimate third-party sources.
| Data Type | Example Information | Time Collected |
|---|---|---|
| Identity Data | Full name, Malaysian Identity Card number, date of birth | During registration & KYC verification |
| Contact Data | Email address, Malaysian phone number, residential address | At registration |
| Financial Data | Bank account number, eWallet details (Touch 'n Go, GrabPay, Boost, ShopeePay) | During your first deposit/withdrawal |
| Verification Data | IC copy, verification selfie, supporting documents | During the KYC process |
| Communication Data | Live chat transcripts, support emails, feedback | When interacting with DreamBet support |
DreamBet will never ask for your bank account password, eWallet PIN, or full credit/debit card details via email, phone, or live chat. Anyone claiming to be a DreamBet staff member and requesting such information is a fraudster.
DreamBet processes your personal data only for legitimate, relevant and necessary purposes. Below is a complete list of the data processing purposes we carry out:
DreamBet does not use your data to make automated decisions that have a legal or similarly significant effect on you, without human review.
DreamBet does not sell, rent or disclose your personal data to third parties for marketing purposes without your explicit consent. However, in the course of our operations, there are certain situations where your data may be shared:
DreamBet works with carefully selected third-party service providers to carry out specific functions. All such providers are bound by strict data protection agreements and may only use your data for the purposes specified:
DreamBet may disclose your data to the relevant authorities when required by valid Malaysian law, including to the Royal Malaysia Police (PDRM), Bank Negara Malaysia, or other regulatory bodies with the legal authority to request such information.
DreamBet implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse or disclosure.
While DreamBet takes all reasonable precautions, no online system can guarantee 100% security. You also play an important role — never share your DreamBet account password with anyone.
DreamBet retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of the active account | Provision of DreamBet services |
| Financial transaction records | 7 years after the transaction | Malaysian financial regulatory requirements |
| KYC & identity verification logs | 5 years after account closure | AMLA requirements & KYC compliance |
| Support communication logs | 2 years | Complaint resolution & referrals |
| Marketing data (with consent) | Until you withdraw your consent | DreamBet promotional communications |
| Security & fraud logs | 3 years | Repeat fraud prevention |
Upon expiry of the applicable retention period, your data will be securely deleted or converted into an anonymised format that cannot be used to identify you.
DreamBet uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
| Cookie Categories | Purpose | Status |
|---|---|---|
| Essential Cookies | Secure login, session management, and DreamBet account security | Mandatory |
| Preference Cookies | Save your language preference, display settings, and sports preferences | Optional |
| Analytical Cookies | Understanding how users interact with the DreamBet platform (anonymised data) | Optional |
| Security Cookies | Detecting and preventing fraud, and protecting your account | Mandatory |
You can manage optional cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the DreamBet platform. For Chrome, Firefox and Safari, cookie management instructions can be found under each browser's "Settings" section.
As a data subject under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data processed by DreamBet:
You have the right to request a copy of all personal data DreamBet holds about you. Requests will be processed within 21 working days.
If your data is inaccurate or out of date, you have the right to request a correction through your DreamBet account settings or by contacting support.
You may request the deletion of your data under certain circumstances, subject to applicable legal retention obligations.
You may object to the processing of your data for direct marketing purposes at any time — effective immediately and no questions asked.
In certain circumstances, you may request that DreamBet restrict the processing of your data while a dispute is being resolved.
You have the right to receive your data in a machine-readable format for transfer to another service provider.
To submit any request relating to your rights, please contact DreamBet's Data Protection Officer by email: privacy@dreambet.click. We will respond within 5 business days.
DreamBet strictly prohibits use of the platform by individuals under the age of 18. Our services are not designed for children or underage minors, and we do not knowingly collect personal data from them.
Should DreamBet discover that personal data has been collected from an individual under the age of 18, we will take immediate steps to delete that data and close the account in question. Parents or guardians who suspect an underage account may contact us at privacy@dreambet.click.
DreamBet employs multiple age verification methods, including date-of-birth checks at registration, Malaysian IC verification, and additional KYC measures, to ensure strict compliance with the minimum age requirement of 18 years.
In the course of operating the DreamBet platform, your personal data may be processed on servers located outside Malaysia. Where this occurs, DreamBet ensures that:
All data related to Malaysian bank accounts and eWallets (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow) is processed through local Malaysian payment gateways operating under the regulatory oversight of Bank Negara Malaysia.
DreamBet has appointed a Data Protection Officer (DPO) responsible for ensuring PDPA compliance and handling all privacy-related enquiries.
You may reach us through the following channels:
If you are not satisfied with how DreamBet handles your personal data, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (PDPA Department) under the Ministry of Communications and Digital.
DreamBet reserves the right to amend this Privacy Policy at any time to reflect changes in law, industry practice, or our business operations. You will be notified of material changes through:
Your continued use of the DreamBet platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. The "Last Updated" date at the top of this document will always reflect the current version of DreamBet's Privacy Policy.
Privacy isn't just a legal term for us — it's a genuine, everyday commitment
Every bit of data travelling between your device and DreamBet servers is protected by 256-bit SSL encryption — the same level of security used by Malaysia's leading banks.
DreamBet collects only the data genuinely required to deliver our services. We do not request irrelevant or excessive information — every piece of data collected serves a clear purpose.
DreamBet's Privacy Policy is designed and updated in compliance with Malaysia's Personal Data Protection Act 2010. We conduct regular compliance audits to ensure we consistently meet the required standards.
DreamBet has never and will never sell players' personal data to any party for marketing or any other purpose. Your data belongs to you — we are merely its custodians.
Through your DreamBet account settings, you can access, correct, and delete your data, manage marketing communication preferences, and control cookies — all from one convenient panel.
DreamBet has a dedicated Data Protection Officer (DPO) to handle all privacy-related matters. Reach us at privacy@dreambet.click — we respond within 5 business days.
When you register a DreamBet account and start playing, you entrust us not only with your money, but also with sensitive personal information. We do not take that trust lightly — it is the foundation of the relationship between DreamBet and every Malaysian player who joins our platform.
DreamBet believes that strong privacy and robust security go hand in hand. A platform that handles player data with care is one that handles player funds with equal diligence. That is why, from day one, DreamBet has invested in industry-grade data protection infrastructure — not merely to comply with the law, but because it is simply the right thing to do.
In Malaysia, many players are still hesitant about sharing personal information with online platforms — and that caution is entirely understandable. DreamBet respects that prudence and is committed to earning your trust through complete transparency, not empty promises. We explain exactly what we collect, why we collect it, and what we do with it.
One often-overlooked aspect of privacy is the security of financial information during transactions. At DreamBet, all deposits and withdrawals made through local Malaysian payment methods — Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, Maybank2u, and CIMB Clicks — are processed through payment gateways approved by Bank Negara Malaysia.
DreamBet does not store your full bank account or eWallet details in our systems. Instead, we retain only a "token" issued by the payment gateway to facilitate future transactions — without exposing your actual sensitive information. This means that even in a worst-case scenario, your real financial data remains protected.
Every time you make a deposit or withdrawal on DreamBet, you will see the SSL padlock icon in your browser's address bar — a visual confirmation that your connection is secure and your financial data is fully protected in transit.
A platform trusted by over 500,000 Malaysian players every day. Register today and enjoy sports betting that is safe, fair, and respectful of your privacy.
256-bit SSL · PDPA 2010 Compliant · No data selling